At Cartiwa, we work with trusted carriers to help ensure reliable and timely delivery across the United States. Once your order is received, our team prepares it for shipment and sends it to the delivery address provided at checkout.
We currently ship within the United States only. Please make sure that your shipping address is complete and accurate when placing your order so that your package can be delivered without unnecessary delays.
Orders are generally processed within 1–3 business days. Processing includes reviewing your order, preparing the items, and handing the package over to the carrier.
Orders placed on weekends or holidays are processed on the next business day. During periods of high order volume, processing may take a little longer than usual.
Estimated delivery time is 7–15 business days after your order has been processed and shipped. Delivery times can vary depending on your location, carrier schedules, high demand, holidays, and other circumstances outside our control.
Delivery estimates are provided as a general guideline and are not a guaranteed delivery date. We recommend allowing the full estimated timeframe before contacting us about a delayed shipment.
A tracking number is sent to you by email once your order has shipped. You can use this tracking number to follow the progress of your package through the carrier’s website.
Tracking updates may take 24–48 hours to appear after the package has been shipped. If the tracking information does not update immediately, please allow some time for the carrier’s system to register the shipment.
Cartiwa is not responsible for delays caused by customs processing, weather conditions, carrier or logistical issues, high shipping volumes, or other circumstances beyond our control. Although we cannot guarantee a specific delivery date, we will do our best to assist you if you have concerns about your shipment.
If you have questions about shipping, delivery times, or your tracking information, please contact support@cartiwa.com. When contacting us, including your order number can help us assist you more quickly.
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