At Cartiwa, customer satisfaction is our top priority. We provide high-quality products and aim to make every part of your shopping experience as smooth as possible. If you are not satisfied with your purchase, please review the return and refund terms below.
We accept eligible return requests within 30 days from the date your order is delivered. Return requests submitted after this period may not be accepted, so please contact us as soon as possible if you need to return an item.
To be eligible for a return, the item must be unused, unworn, and in its original packaging. The item must be in the same condition in which you received it and should include any original packaging or materials that came with the order.
Proof of purchase is required for all returns. Please provide your order number or receipt when contacting us, and make sure that your return request is submitted within 30 days of delivery.
Items damaged due to misuse, neglect, accidents, or normal wear and tear are not eligible for return. Clearance or final sale items and gift cards are also non-returnable unless required otherwise by applicable law.
To request a return, contact support@cartiwa.com with your order number and the reason for the return. Our team will review your request and provide return instructions if the return is approved.
Please do not send an item back before receiving return instructions from our team. Items returned without prior approval may not be accepted or processed.
Returned items are inspected after they are received. If the return meets the requirements of this policy, the approved refund will be issued to the original payment method.
Refund processing generally takes 5–10 business days after the return has been approved. Your bank or payment provider may require additional time to display the refunded amount in your account.
Customers are responsible for return shipping fees unless the item received was defective or incorrect. Return shipping fees may be waived in those cases after the issue has been reviewed and approved by our team.
Please contact us before returning a defective or incorrect item so that we can provide the appropriate instructions.
If you have questions about a return, refund, or the status of your request, please contact support@cartiwa.com. Including your order number in your message will help us assist you more quickly.
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