Where does Cartiwa ship?

Cartiwa currently ships within the United States only. Please make sure your shipping address is complete and accurate when placing your order.

How long does order processing take?

Orders are generally processed within 1–3 business days. Orders placed on weekends or holidays are processed on the next business day. During busy periods, processing may take a little longer than usual.

How long does shipping take?

Estimated delivery time is 7–15 business days after your order has been processed and shipped. Delivery times may vary depending on your location, carrier schedules, holidays, high demand, and other circumstances outside our control.

Will I receive tracking information?

Yes. A tracking number is sent by email once your order has shipped. Tracking updates may take 24–48 hours to appear after the package has been handed to the carrier.

Can I return my order?

Eligible items can be returned within 30 days from the date of delivery. Items must be unused, unworn, and in their original packaging, and proof of purchase is required.

Which items cannot be returned?

Items damaged due to misuse, neglect, accidents, or normal wear and tear are not eligible for return. Clearance or final sale items and gift cards are also non-returnable unless required otherwise by applicable law.

How do I start a return?

Contact support@cartiwa.com with your order number and the reason for your return. Our team will review your request and provide return instructions if it is approved. Please do not send an item back before receiving instructions from our team.

How long do refunds take?

Returned items are inspected after receipt. Approved refunds are issued to the original payment method and generally take 5–10 business days to process. Your bank or payment provider may need additional time to display the refunded amount.

Who pays for return shipping?

Customers are responsible for return shipping fees unless the item received was defective or incorrect. Please contact us before returning a defective or incorrect item so that we can provide the appropriate instructions.

Are payments secure?

Payments are processed securely through trusted third-party payment providers. Cartiwa does not store full payment card information.

How can I contact Cartiwa?

If you have questions about an order, product, shipping, returns, or anything else, contact us at support@cartiwa.com. Including your order number will help us assist you more quickly.