Return & Refund Policy

Return & Refund Policy
At Cartiwa, customer satisfaction is our top priority. We provide high-quality products and a smooth shopping experience.

Return Policy

  • 30-day return window from the date of delivery

Eligible Returns

  • Item must be unused, unworn, and in original packaging

  • Proof of purchase required (order number or receipt)

  • Return request must be submitted within 30 days

Non-Returnable Items

  • Products damaged due to misuse, neglect, or normal wear and tear

  • Clearance or final sale items

  • Gift cards

Return Process

  1. Contact support@cartiwa.com

  2. Provide order number and reason for return

  3. Receive return instructions once approved

Refunds

  • Items will be inspected upon receipt

  • Approved refunds issued to the original payment method

  • Processing time: 5–10 business days

Return Shipping

  • Customers pay return shipping fees

  • Waived only if item is defective or incorrect

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